Udom Thai 
Restaurant 

FAQs

Would you deliver to me?

This depends, we do delivery to homes and businesses within a 3 mile driving distance from us. To give you an idea of how far we go, we can deliver to Southend-On-Sea, Westcliff, Chalkwell, Leigh-On-Sea, Thorpe Bay, Shoeburyness,  (Delivery charges and fees apply)
 

Can I order for a collection?

Yes! We are more than happy for you to collect your order at our restaurant, just let us know when you call in.

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Why was my order cancelled?

We don’t like cancelling orders, and we are sorry if we do. But occasionally we have to cancel orders if we can’t fulfil the criteria, this can be due to how busy the kitchen is, where/how far the order was made, weather and road conditions or if we have simply run out of stock.

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Can I make a reservation?

Not only can you make a reservation, but we highly encourage you to, especially during busy hours and weekends to save you from disappointment. Just give us a call during our opening hours.

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Terms & Conditions

Bookings

    Any bookings of 6 or more persons the restaurant will require a deposit of £5 per person. This is to secure the customers’ table otherwise the restaurant cannot guarantee the customer will have a table. The deposit will be deducted from the final bill amount. Any no shows for group bookings may lose their deposit money.

The restaurant includes a discretionary 10% service charge for all tables during the lunch and dinner periods.

 

 

Cancellation

Deposits are non-refundable should you cancel  or  move the date of a confirmed booking less  than 24 hours  prior to the booking.  Additionally, should you cancel a confirmed booking on the day; we serve the right to keep the deposits  and charge fully for the chosen menu based on the number of guests anticipated.  Charges apply to both lunch and dinner reservations.

 

Menus & Drinks

Almost all of our dishes are prepared in our kitchens where nuts are used. Any dish may contain nuts or traces of nuts. Kindly ask a member of staff if unsure or for any guidance.

Customers who would like to bring their own alcoholic beverage onto the premises must pay a corkage fee of £10 per bottle.

Management reserves the right to refuse alcoholic drinks to guests who are already intoxicated.

 

 

Attending Children

Kindly assist your children at all times during your visit at our restaurant. As management do not take any responsibility or liability for any accidents that may occur with any unattended children during your visit to the restaurant.

We make every effort to have high chairs available for your visit, however, it is subject to demand and at peak hours we do not guarantee this unless you confirmed this requirement at the time of booking.

 

 

Loss & Damage

We advise that all guests keep their personal belongs attended to. Do not leave any personal belongings unattended at any time. The restaurant will not be liable or responsible for any loss, theft or damage to your personal belongings.

 

 

Complaints

The restaurant guarantees that all the products offered meet the standards of the concept. If there are any complaints the management needs to be informed immediately. Appropriate actions will be taken as soon as possible. If the food is wholly consumed the restaurant will not be liable for any problems thereafter

 

If a customer has any issues for queries with their bill, the customer must inform us with 24 hours after receiving the bill. Any period after this the restaurant will not be able to offer compensation or any refund.

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If a customer suspects they may have food poisoning, the restaurant will put the customer in contact with the insurance company after 2 weeks of investigation. If the customer does not reply to the restaurant or insurance company within one week of contacting the customer, then the case will be deemed closed and no further action can be taken.

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If a customer has ordered a takeaway through any online platforms (Just Eat, Uber, Flipdish) and they are unsatisfactory with the food or feel they are entitled to a refund, please do so through the online platform they have ordered from.

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If a customer has ordered a takeaway directly through the restaurant and has any issues or queries, please inform the restaurant immediately within the hour. Any period after this the restaurant will not be able to offer compensation or any refunds.